Privacy Policy
Last updated: December 2025
Introduction
Merstell Limited ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we handle information when you visit our website at merstell.com.
Merstell Limited is a company registered in England and Wales. Our registered address is 1st Floor Unit 2, Fareham Heights, Fareham, Hampshire, PO16 8XT, United Kingdom.
Information We Collect
This website is a simple informational site. We do not collect personal information automatically when you browse our pages. We do not require you to create an account or submit any forms.
If you contact us via email at info@merstell.com, we will receive your email address and any information you choose to include in your message. We use this information solely to respond to your enquiry.
How We Use Your Information
If you contact us by email, we use your information only to:
- Respond to your enquiry or request
- Provide information about our products or services
- Maintain records of our correspondence
We do not sell, rent, or share your personal information with third parties for marketing purposes.
Cookies
This website does not use cookies. We do not use any tracking technologies, analytics services, or advertising networks that would place cookies on your device.
If we introduce cookies or similar technologies in the future, we will update this policy and provide appropriate notice.
Third-Party Services
This website is hosted on Cloudflare. Cloudflare may collect standard server logs including IP addresses for security and performance purposes. Please refer to Cloudflare's Privacy Policy for more information.
Our product, ProfitEdge, is operated as a separate service at profitedge.app and has its own privacy policy.
Your Rights
Under UK data protection law (UK GDPR), you have rights regarding your personal data, including:
- Right of access - request a copy of your personal data
- Right to rectification - request correction of inaccurate data
- Right to erasure - request deletion of your data
- Right to restrict processing - request limitation of how we use your data
- Right to data portability - request transfer of your data
- Right to object - object to certain processing of your data
To exercise any of these rights, please contact us at info@merstell.com. We will respond to your request within one month.
Data Security
We take appropriate technical and organisational measures to protect any personal information we hold. Our website uses HTTPS encryption to secure data in transit.
Data Retention
We retain email correspondence for as long as necessary to fulfil the purposes for which it was collected, typically no longer than two years after our last interaction, unless we are required to keep it longer for legal reasons.
Children's Privacy
Our website and services are not directed at children under 16 years of age. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Complaints
If you have concerns about how we handle your personal data, please contact us first at info@merstell.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection. Visit ico.org.uk for more information.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Merstell Limited
1st Floor Unit 2, Fareham Heights
Fareham, Hampshire, PO16 8XT
United Kingdom
Email: info@merstell.com